Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info.ashkala@gmail.com. Please note that returns will need to be sent to the following address: [762 Whitman Pl Allen TX 75002]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info.ashkala@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
1. The store will randomly arrange express delivery (including USPS, GOFO, UniUni, SpeedX, etc.) as the default, and you need to contact customer service before placing an order to confirm the delivery range and price difference for specified express delivery.
2. When forwarding orders, it is not necessary to leave the recipient's phone number, and the store will not be responsible for any issues caused by delivery anomalies or returns due to the absence of a phone number.
3. No refund or replacement if there is no quality problem; if there is a quality problem or missing items, please provide photos/videos as evidence, and if there is an appearance defect, please provide an actual photo of the product and the label frame + defect details.
4. By placing an order, you automatically agree to these terms. Please do not place an order at will.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.ashkala@gmail.com.